Privacy Policy
Privacy Policy
How personal information is collected, used and protected for car rental enquiries and services.
Effective date: 8 May 2026
Policy scope: This policy explains how personal information is collected, used, shared and retained for rental enquiries and services.
Information we collect
We may collect contact details, booking details, driver documentation, payment information, website usage data and communication history when needed to provide rental services.
How we use information
- To respond to booking requests and provide rental services.
- To verify eligibility and manage rental agreements.
- To meet legal, security and accounting obligations.
- To improve website reliability and customer experience.
Sharing of information
Information may be shared with payment processors, insurers, roadside assistance, legal advisers, authorities or service providers where necessary and lawful.
Data retention
Personal data is kept only as long as required for rental operations, legal obligations, dispute handling and accounting records.
Data subject rights
Depending on applicable law, users may request access, correction or deletion of personal data by contacting hello@roadplanner.live.