Cancellation Policy
Cancellation and Refund Policy
Cancellation, no-show and refund handling for rental requests.
Effective date: 8 May 2026
Policy scope: This policy explains cancellation, no-show and refund handling for rental requests.
Cancellation requests
Cancellation requests are submitted in writing through the contact details on this website. Fees and notice periods are confirmed with the booking terms.
Refund timing
Approved refunds are processed through the original payment method where possible. Processing times vary by bank or payment provider.
Late pick-up or no-show
Late arrival, no-show bookings and partial refunds are handled according to the confirmed booking terms.
Vehicle unavailability
If a reserved vehicle becomes unavailable, an equivalent vehicle, upgrade, reschedule or refund may be offered according to availability and booking terms.